An average yet quirky Best Western with friendly staff (and a fabulous late night bar!) the bedrooms are small but quite cold in the winter (and the quilt very thin) breakfast average English Breakfast scenario.
I think the only way to fix this hotel is to sell it to another company as Best Western simply can not run a hotel. Full stop.
This is just another one of their run down establishments waiting to close I'm afraid. I had just come from a lovely Marriott in Leicester to this horrendous place where i couldnt park and paid the same amount of money for the privilege. The receptionist was frosty, rude, and dressed in casual clothing. The hotel has no real entrance. It's like stepping back in time walking into this place. The family room i paid for only has a sofa and god forbid you come back after 12 and order room service. You will be severely reprimanded (frowned upon) by the night porter as I was. How dare I order food in a hotel.
I had to walk miles to my room and it was pretty clear I was probably the only person in the hotel on a Saturday night. I can't think of a positive thing to say about this hotel. The room overlooked a skip, the window was so rotten that it would not stay open and the tv was about 16 inches and fuzzy. The carpet was dirty as were the bed sheets. No mini bar, fridge, tiles missing in the bathroom and no power whatsoever in the shower.
This is my last ever visit to a best western. I have had enough bad experiences to last a lifetime with this chain.
This could be a lovely hotel in a beautiful town if reopened and ran properly after a refurb.
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