This was my 2nd time venturing over to London. I stayed at the Hyatt Churchill, and the Andaz during my last visit.
During my stay I had mixed thoughts as to the self proclaimed 5 star status. Upon coming home, going to Las Vegas and staying at a 2 star hotel, I came to appreciate the 6 days I spent in the Jr. Suite at the Baglioni. I truly appreciated the service and the 5 star rating this hotel boasts!
Check in was sort of stank! The reservation was not in my name but paperwork had been previously faxed over before my arrival confirming and authorizing me access to use all the facilities and charge everything to the room.
I arrived before check, due to the time zone change, and after a 2 hour wait (I had breakfast and emailed my family and friends to let them know i made it) a room became available for me.
The "business center" which was really literally a business space- one slow running desktop, one chair, and 2 feet of desk left much to be desired... There is wi-fi, but you can only latch on to it once you have been given a key card/room number- its not free either! But if you are an American Express cranberry card holder, or some other color (black?!) they will waive the internet fees for you!
I would have to say the room was very spacious....considering everything is so much smaller in the UK...
The prices were EXTREMELY steep- as one would imagine.... $50 for a chicken Ceasar salad- for one person.
The staff was very expeditious and helpful.
On to my favorite part:
The Baglioni Spa!
I got the 55 minute Active Glow Facial and the 55 minute Aromatherapy Massage. I had the same technician for both services: Asha.
The massage was so so- I didn't get the hot stones because I really wanted my kinks and aches to be worked out by hands only...Asha was very short and petite- but her hands were VERY strong- a little too strong...and some point it felt like she was doing deep tissue- which I hate because my tolerance for pain is uber low...the massage was NOT her strong point...it left me unsatisfied and wanting MORE! For 85£ or $140 dollar the massage was seriously lacking that whimsical feeling that massages are supposed to leave you with...
The facial! Asha really glowed in the explanations and the time and effort she spent with me and my face! She was so knowledgeable and so sincere about everything she was saying and doing at this point. I could sense her expertise and could totally tell that she specialized in being an esthetician.
She did oversell the spa products- but she didn't have to try too hard-
After she finished my services she wrote a PERSONALIZED, detailed treatment plan for me, as well as gave me her personal email address in case I needed to follow up! 5 STAR! WOW!
The food here was MEH! I ate in the restaurant as well as ordered room service...Whatever you do don't order that black pudding thing! Yuck!
Everything here is being done at a premium rate- but you are also receiving premium and quality service, products, and attention.
The bar was nice- I had 2 glasses of wine- probably was 100£ OMG! Lol
Def don't come here if you are on a budget... For a 6 day stay my bill for lodging/food/cocktails/spa services was over $6,000 USD
I also noticed that what I thought was local UK calls made from the hotel phone turned into astronomically expensive 3 and 4 minute calls. O_o
I would def love to stay here again. I felt like a Princess in a fairy tale :)
Great italian designer hotel hidden in Kensington, London.
Hotel is not big, but service is great. Very cool black and gold design.
One of my favorites in London
This only reason this hotel does not get a 5 rating is the price of the rooms.
But otherwise difficult to fault: beautiful decorated rooms, extremely comfortable, state of the art audio visual, Italian flair
I have not eaten in the restaurant yet - so no comment on that one.
Baglioni is one of my favourite groups of hotels in Italy, and their arrival in London was long overdue.
If money is no object, and the location (Kensington) fits your needs, this is the place to stay.
The Baglioni is the epitome of luxury hotels in London, a great location (opposite hyde park) is complemented, as soon as you enter with a beautifully presented reception space, the incredible bar and restaurant area, and attention to detail at every level, from the materials on the walls, little objects of art around, and the finish of the rooms. Romantic, exciting and beautiful, if you enjoy luxury hotels, you will surely enjoy this.
The location is, perhaps, not ideal for the party animal but such a criticism is, perhaps, irrelevant when considering such an elegant venue which demonstrates, unequivocally, italian style.
This is a fantastic hotel. I've stayed here probably 7 or 8 times since 2005 and the service keeps getting better. Most of the rooms are great and very spacious, but I occasionally you'll wind up with a single, which is typical London small. This is a favorite of the Saudi royals, apparently, and you'll see outrageously expensive cars lining the street in front when they're there. Last time it was a purple Lambourghini.
Fantastic location in London, directly across the street from Kensington Palace. Not right in the hustle and bustle but close enough to Soho, etc.
Five star boutique hotel with 67 rooms in total. True Italian comfort and style in the middle of London, with (49) excellent suites available. Luxury inspired down to the smallest detail. Hyde Park is right on the doorstep, great for the joggers or even just a nice stroll with the family. Definite bonus!
Luxury from start to finish. I look forward to staying in more Baglioni hotels in the future.
An Italian heart beats in the heart of London
The Baglioni Hotel London is situated in the heart of London, the cosmopolitan city par excellence, opposite Hyde Park with an enchanting view of Kensington Gardens and Palace. The hotel is situated a short distance from historic and cultural places of interest and the shops and watering holes that animate the city's nightlife; the Royal Albert Hall, Harrods and Knightsbridge are all nearby. The entirely Italian hospitality and luxury services offered such as the spa, fitness centre, chauffeur-driven car and personal butler will make your stay in London truly unforgettable.
Established in 2004.
Baglioni Hotels' core values are unforgettable experiences, uniqueness and Italian Hospitality.
Our locations, combined with the personalized, innovative and multicultural service provided,
make our guests feel valued and special. Each Baglioni Hotel has its own unique Italian spirit,
because they reflect their individual location and become a point of reference. It represents a
place of intriguing, entertaining and vibrant life, of which it becomes an important part. A place
where art, culture and fashion combine.
Our slogan The unforgettable Italian touch is the promise that every stay with us will result in an
unforgettable, rich and fulfilling experience.
This user has arrived from Qype, a European company acquired by Yelp in 2012. We have integrated the two sites to bring you one great local experience.