Here's a funny story! My Atlas cab driver swerved while driving and told us he was falling asleep. When I asked him if he was OK he started freaking out and became really aggressive. He then began having spasms, shaking his head violently every few seconds.
I had him stop about 10 minutes from my flat so I could get out and walk. Worst experience with a cab company i've ever had.
I use to be a regular
user of this company, however, several months ago, I had a very bad experience
with them. I contacted them to let them know what happened but have had no real
resolution. Someone left me a message to contact the office regarding the situation
and I did return the call, however no one ever called me back. A
couple of months ago, I'd organised a taxi for a pick up in hackney. I was told
the wait was approximately 30 mins which I agreed to. After waiting for over 30
mins I'd decided to go with my friend in her taxi before going home to my
place. It was very late and freezing cold!! However, FIRST I called their
office to cancel the taxi which they said was fine and not a problem. If the
office had told me the taxi was 5 mins away, I would've waited. However the
office said it was ok to cancel. Approximately 10 mins later I receive a call
telling me the taxi was 10 mins away. I explained that I called up to cancel
and that I'd gone elsewhere now. The person on the phone said I'd have to pay a
£10 cancellation fee which I refuse as the office had originally said it was
fine to cancel. When I arrived home eventually a strange man started to
approach me and then started to follow me for over a couple of blocks which I
strongly suspect was the taxi driver! Granted I have no proof of this, but it
did strike me as coincidental that a person made a direct path towards me as
soon as I exited from a taxi and followed me for a couple of blocks. To be
honest, this terrified me most of all. Since
this was such an unpleasant experience I've not use your company for a few
weeks. I then decided to try the company again (thinking maybe it was my
imagination), however, when I called, I was told I owe the driver £10. So I
have since stopped using this company altogether. I use to promote this company
to my friends, however, I now tell everyone I know about my experience and they've
also boycotted the company.
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