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  • 4.0 star rating
    30/5/2014

    Started purchasing on the website about 5 years ago, but was never totally on board, the last year, I'm excited:

    *Great sales
    *Unique items
    *High and low items
    *ASOS brand items are pretty good quality
    *Cutting edge designers, A is like a low brow Barneys
    *Not sure if they still charge foreign transaction fees, as I use a cc that waives them
    *Cool accessories, especially their embellished and crossbody
    *THINK of every CURRENT trend, ASOS has it nailed
    *For every shape and size, from petites to curvy to maternity and mens too!
    *FREE shipping and returns, always a sucker for that

    As I am veering away from Forever 21 and H&M, I need to fill the low-priced clothing gap.  Zara sizes are always sold out.  ASOS fills the void.  LOVE.

  • 2.0 star rating
    31/3/2014

    As much as I adore the clothing Asos has and their wide amount of things to choose from, I have been super disappointed the past few months in their service.
    I am a US customer and Asos is one of the only places that carries bras in my size and it is a bit frustrating to order your size and receive the wrong size.
    The reason I am upset is because I ordered a bunch of bras last month to receive all of them in the wrong size.
    I double checked my order to make sure I didn't accidentally order the wrong size and it wasn't me, so I figured they just had a mix up.
    I contacted customer service and they told me to return them and re order them since they cant do international exchange.
    So I do that.
    Again I order a handful of bras in my size, again I receive them all in the wrong size.
    I do love their clothing and everything, but I believe its sufficient to say I won't be shopping on Asos much anymore.

  • 2.0 star rating
    6/9/2014

    Love the asos site and it's products! However I hate the customer service. I order from the US and they sent me the wrong size shoes twice! I emailed them and they told me to return them and re order the size I want. I shouldn't have to repay, it's their fault so they should fix the problem. I do love that they have free shipping and free returns though. But they need to get their shoe sizes sorted out and hire people that will send the RIGHT sizes! Also they need to personally respond as they have no telephone number for US people to call, and they send automated responses thru email, so they don't fix the problem. It's so annoying!!

  • 4.0 star rating
    20/3/2014

    Despite the numerous customer reviews warning me that ASOS has a tendency to ship the wrong products to their customers, I took a chance with ASOS and ordered my first dress.  Weeks later, I received the dress... in the WRONG size.  I have reached out to ASOS' customer service through it's email servicing and through FB.  They have responded that they will ship me a replacement dress and that I can return the oversized dress.  I will revise this post and change the rating as soon as the replacement is received.

    ****

    So, I've decided to change my 1 star to 4 stars because Asos' customer service replaced my dress, which arrived just a few days after the complaint was received and just on time for the big event that I had planned on wearing the dress to.  Will probably buy from them again IF something great on their website catches my eye again.

    • Qype User Yankee…
    • Birmingham, West Midlands
    • 61 friends
    • 204 reviews
    4.0 star rating
    25/5/2010

    I loooooove Asos! There is nothing as truly gratifying, or more of a crap shoot, than shopping for clothing or shoes online. The main reason online retailers exist, at least for people who are mobile and able to get to the shop, is chance.

    Allow me to explain - when a woman is in the shop, actually trying on the clothes, she finds very quickly what fits and what doesn't. She is more often than not, disillusioned by the sheer volume of what doesn't fit -- this one too long in the arms, too small in the bust, too weirdly shaped in the bum, etc. She is also restricted by the amount of stock at the shop - does this come in my size? What about in green?

    Shopping online offers the deliciousness of picking items one wants from the huge stockroom of a warehouse in Yokelville, which will then be lovingly vacuum packed and sent off to us in Village le Douche, where there is no Kurt Geiger concession at our local outlet.

    Furthermore, shopping online offers the ability to feel like yes, the dress COULD look as good on my size 12 bum as it does on the model! Because it's not actually physically present and ill-fitting, we can buy even more merchandise, in the hopes that it MAY fit.

    And Asos.com is online shopping gold. Offering the best and trendiest, the hippest and heppest of fashion, it's THE place to go for whatever trend you need to assure your credit card limits that you still love them.

    Whethere you want the creme de la creme, like the above-mentioned Herr Geiger, or are looking for an on-trend bargain under a tenner, Asos.com is the place to go.

    It stands, for the unfashionably aware, for As Seen On Screen, a terribly klunky and corny name that buyers the world over have kindly ignored, in exchange for £6 flats with tiny red birds that even a large, South African Harley biker compliment.

    And the trade-off is a welcome relief to the drudgery of our lives. If your local shops don't have what you're looking for, and you desperately need a pair of tulip shorts for next week's inevitably rained out BBQ, head over to ASOS. they surely won't disappoint.

    • Qype User gems23…
    • Halifax, Canada
    • 1 friend
    • 50 reviews
    4.0 star rating
    28/11/2008

    I think I'm a bit of an ASOS addict! No good for the bank account at all, if you like to keep hold of your money then stay off this site!
    I really like the option to view the clothes on the ASOS catwalk as you get a much better view of how the clothes look and move on a body than you do from the still pictures.
    The clothing is branded and ASOS own range, prices go from highstreet to designer level so there's something for everyone.
    Sign up to their mailing list to get very regular updates about new trends and clothing lines.
    The downside of this site is that you have to pay for postage..and if you decide not to keep the clothes then you also have to pay for returns and this can get quite expensive.

    • Qype User popogr…
    • Bradford, West Yorkshire
    • 4 friends
    • 36 reviews
    4.0 star rating
    24/11/2008

    I do love spending money on Asos and spoiling myself with goodies, however, I find that the quality of the Asos brand is not always as I have imagined. One of the disappointments are the patent shoes which are made of plastic and makes squeaky noises when i walk. These cost a lot to deliver back to Asos! However, they always have the latest trends and items. They used to rely heavily on producing copycat outfits of celebrities but they have changed to focus more on selling some designer clothing as well. Also, look out for the newsletters as they sometimes have £10 off £100 promotions!

    • Qype User natali…
    • Kettering, Northamptonshire
    • 3 friends
    • 126 reviews
    5.0 star rating
    17/11/2008

    Love this online shop! Some of the clothes on it now are really expensive but i always look in the clearance section! Their returns policy is brilliant althoug you have to pay for delivery and for returns, Clothes are of a good standard and last a long time!

    • Qype User Cat…
    • London
    • 3 friends
    • 55 reviews
    4.0 star rating
    19/11/2008

    Have been using this online store for a long time now and it has really become much more popular! I've noticed that with this rising popularity the prices have risen too though! They do a good range of clothes, very fashionable, and the site has good fashion tips too! They look gorgeous on the site however I would say that most of the items are of a disappointing quality when they arrive - they all look much better online but I guess that's the problem with online shopping! Their jewellery looks amazing on the site but in reality is terrible quality - I definitely wouldn't buy it again!! I like their new 'ASOS red' section - like TK Maxx in that it's designer clothes/shoes a lot cheaper than the original prices. Obviously this stuff is mostly great quality as it's designer and you can pick up some bargains! Their sales are good for bargain buys too but you've gotta be quick as the good stuff does go pretty quickly! I do resent paying £4 delivery when I'm buying one t-shirt but when it's £4 per order and you're buying lots it is good value! Overall, would say it's good for people who want a particular look but if it's ASOS own brand it might not last you too long!

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