Brand new Apple store in the recently opened Westfield Stratford shopping centre. It's a typical store, bright airy, filled with gleaming white products. Like most Apple stores, it's mobbed at the weekend, with interested onlookers and people seeking free wifi!!!
Bought an iMac from here and was helped by Jon, who was extremely helpful and certainly knew his stuff.
Unlike the jaw-droppingly beautiful Apple Stores to be found in central London, this one follows the 'white cube' design of the stores found in shopping centres the world over.
The staff are plentiful but often my questions are bounced around from one employee to another, they are also very geeky but that suits me fine.
I also think it's pretty bad design to stock the cable that I need 2.5m from the floor so I had to wait 10 mins for a taller member of staff to become available to stand on a little step to reach the cable I needed. I could have reached it but I wasn't allowed to stand on the step for health and safety reasons (or maybe I hadn't been naughty enough). Unfortunately, to connect a mac to a projector requires the purchase of 2 rather expensive cables - sort it out Apple! £50 it cost me!
Another time I needed an operating system upgrade to use Sonos via our macbook(apparently we have leopard or mountain lion or puss in boots or korky the cat or garfield or whatever the hell they like to call their operating systems...) and after a lengthy, way too complicated explanation from a shop assistant about which one I needed I was informed that it could only be purchased from the apple store. Oh right, great - I thought, I'm IN the apple store. But no, I have to buy it from the 'online' apple store even though it is a physical disk packaged in a box, the sort you would expect to find in a shop selling apple products. Plus, to get to the newest version I have to buy ALL previous upgrades at about £20 each, although these are available as downloads. Sheesh!
Personally, I'm a PC man. I find Mac's incredibly confusing having used PC's all my life. My partner uses a MacBook and it's not intuitive at all to me (and I'm pretty good at using any piece of electronic equipment without looking at the manual) so this just reinforces my view that my desktop needs to be a Windows affair.
Great design to the store. Consistent as always. Customer service is always good and done in a timely fashion. The staff are always knowledgeable and down-to-earth.
I should have realised from the start that this would be a disaster when the Genius guy told me he knew nothing about imacs and was only trained on ipads! An hour later, the problem still wasn't resolved and was made even more frustrating by the fact that he was helping several other customers at the same time. Not exactly a one-to-one experience and multi-tasking sometimes just doesn't work! I made my excuses and left.
Staff are extremely cheerful and helpful, especially Patrick, who must be the most patient computer store employee in the world. Despite all his efforts, the ipad his colleagues had just sold me was still not working after 2 1/2 hours in the store. However, it turns out Apple telephone helpdesk, not the store staff, were to blame for the problems. Counted to ten when I got home, tried the helpdesk again and this time got through to some great people who sorted everything out.
This is a very good Apple store as the staff are extremely helpful &at hand to help with questions & purchases. Also if you have an iPhone you. Can make purchase in store with your iPhone & the apple store app this is really simple & easy the staff very helpfully showed me how to operate use easy peasy lemon squeeze. There is also the vast Westfield Stafford city with a great food court not KFC, Mac D's here independent real restaurant style food.
The service at Apple Stores is second to nonehelpful, informative and friendly. I always seem to walk out with a free brand new replacement whenever anything goes wrong. This is my least favourite of the London stores basically a big box advertising Apple products no style, no character, no reason to go back. It was busy genius appointments running 15 mins late even at 10.30 on a Tuesday morning. Hard to fault what they do just that this store has no style.
great service these guys (and gals) are brilliant, and love their product!
great place, especially for using the internet!
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