Apple Store in the Andale Centre is always very busy no matter what day you go in. I went in today to buy an item and as usual found the staff very friendly and helpful. I was also told if I didn't want the item I have two weeks to take the item back (even if opened). The customer service here is always excellent never ever had a problem in the store.
Just had the worst service I've ever received from the Apple shop in the Arndale centre, We went in to change our i phone 5 cable (bought in March 2014 from the same store!) which had stopped working, we went up to a guy who didn't even seem interested in serving us and told him we had a receipt and wasn't interested in seeing it.
Upon showing him the lead he basically said that we had not used it correctly and we had abused it. i then said that we had used it normally and it should last longer than 4 months and should be covered as general wear and tear. he then said that we had damaged the cable. I asked him outright if he was going to swap it. he replied NO i then walked out with out saying anything to him!
I have bought many Apple products including the I phones, MacBooks and accessories from this shop and feel let down by Apple!!!
That particular Apple store have now lost a customer for life!
Love apple but staff are more interested in talking to each other than noticing customers looking to talk to someone about a product they maybe interested in buying...
All staff are "walking tills"... Cool concept! If they notice you!
Apple lost out on a sale from us today.
Recently renovated and the place still feels the same as it always has. Crowded and the staff seem a little pre-occupied.
They stock the shiniest funkiest new gadgets and that pulls in the fan-boys and irritating children. Tables stocked with iPods, iPads, Macbook Pro's and iMacs.
There really isn't anything special about this apple store to set it apart from any others. The staff are not what they used to be, less time to spend making sure you get the right product and trying to crowd in more people to the genius bar.
All in all I feel the stores service has dropped in the past couple of years and it really shows in the customer care.
I love Apple products, so the Apple Store is a dangerous place to be as I'll buy everything in sight.. (!)
However, when we called in here to look at a few different products, it proved really difficult to catch someone's attention. Admittedly it was peak time, but there were groups of staff standing around having a chat to one another, rather than out serving customers.
For one of the leading consumer goods retailers out there, they could definitely do with improving customer service..
My Macbook recently suffered a nervous breakdown, the poor thing. And so I trundled miserably over to the Apple store for the Genius Bar folks to work their magic. But pretty soon I was completely distracted. I ceased to even think about the little electronic baby in my bag. For a standard sized Arndale Centre shop, this place has approximately, I dunno, quadruple the staff of any other store in the mall? Nope, I'm grossly underestimating.
Those blue t-shirts become a hazy swarming blur after a while, and while you know they're by no means understaffed, you never see any of them standing around looking useless. Believe me, this store NEEDS this ridonkulous quantity of assistants. And there's a pecking order too. There's the authoritative, tall and very slight girl with the iPad who seems to decide who gets seen to when, there are the charismatic trendy types with artsy haircuts who stay front of house and use their quirky good looks to their advantage in the sales pitch, and there are of course the IT types; the woolly hats worn indoors, the bumfluff beards (and that's just the ladies - joking, people, JOKING!), the junk food tums, the Buddy Holly glasses and the pallid skin... the experts who stick at the back for the Genius Bar and Studio appointments.
Tip: MAKE. AN. APPOINTMENT. Seriously, no matter what time you turn up at this place, it's always full. Lunchtime on a Saturday and 11am on a Thursday are much of a muchness here. Busy doesn't even begin to describe it. But they'll engage you, they'll tell you exactly what's wrong in a matter of minutes and they'll give you a quote on the spot. Plus I found that throughout my time with the store, they rang me on regular occasions to keep me posted with anything different they wished to do. Other than being a repair customer here, you'll find all sorts of cool audio and electronic accessories and if you watch the screens above the Genius bar, you can learn hints and tips about how to get the most out of your products. They might not always be 100% reliable, but they're pretty darn good here overall.
Is there anyone left on the planet that doesn't own an iPod, iPhone, laptop, powerbook or Apple product by now? Apart from my folks that is!
Regardless of their global domination, it's hard to dislike Apple. Their products are stylish and a pleasure to use, their stores are simple and easy to navigate and their staff are friendly and helpful. What's more, every Apple store has a Genius Bar where you can book appointments with someone that will either fix your computer / phone or advise you on which to buy to replace it.
I'd give it 5 stars but I think it's disappointing that their products don't last longer. I've had my Powerbook five years now and as well as replacing the battery twice, one of the Ram sockets has stopped working altogether. It's only a small thing I know but how come my dad's old Technics stereo from 20 years ago still works and sounds good and yet my laptop is crawling? Hmmmm.
So i'm at the Arndale...............
Before i know it i've blanked out and woke up sweaty and in the Apple Store (curse you little Apple Gnomes and your magic tricks).
Oh well seeing as i'm here i might as well have a look at the "IPHONE 5".
Now i have a year left on my phone contract so i've been telling myself i don't need the iPhone 5.
Well thats all changed (curses) !
I spoke with one of the apple reps about new tech and getting into photography, we sat down next to a Retina Macbook Pro (its a bloody good job i'm not rich) were he gave me some reviews on Camera's (he's also into photography) and some tips on using apple products like iPhoto, & Aperture (before anybody says, i had already told him i had these so it wasn't like he was trying to sell me something).
30 mins later i thank him for his help !
I'm sorry but what shop can you go to where they give you help like that and not try to sell you one thing and even direct you to other shops.
Before i know it i've blanked out again and find myself sweating and shivering in Costa with an iPhone 5 and Retina Macbook Pro in my bags
Or am i ?????????????
I came into this store a couple times and found the associates to be friendly and knowledgable. Once, I came in to buy a new iPhone (mine got stolen.. hurrah), and then I also came in when I was having problems with my Mac.
I bought my original iPhone 4 when it first came out in the States, and Apple was offering a free bumper at the time because of the huge signal scandal. I happened to leave the country before my bumper claim was sorted, and they refused to ship it to me in the UK :( I brought this up when I was at the store, and the sales associate knew I missed getting it in the states due to my uni schedule -- I even pulled up my "battle" emails with Apple over this to prove it 250%. After that, he was kind enough to give me my free bumper in store! That was so incredibly appreciated. It sucks getting something for free, and then not getting it. Better late than never! I was very, very happy :)
The only snafoo I had here was when the sales associate rung up my iPhone 4 the wrong way -- He rung up a 32GB when I had "reserved" a 64GB online (this was mandatory to buy one in store), and then he ended up ringing up two gift cards worth some amount to make it equal the price of a 64GB... yeaaaah. As an international transplant, this made me wince; each charge comes with a separate hit from the CC company, so his mistake cost me.
Come along and look at the shiny white stuff that has turned us all into semi cyborgs who drool at the sight of anything stamped with a half eaten apple (-you'd think the guy could at least waited until they'd taken a photo of it!).
A lesson in branding.
A lesson in morality.
A lesson in stupidity.
I have to admit I am an absolute sucker for anything Apple. The shiny surfaces, the rounded edge, the colours, the little gadgets that make your friends green with envy.
This shop is no different than the others: clever lighting, attractive displays and fullof techno geeks/salesmen who know how to tempt you with their fruity goods.
I now have a pretty large collection of Apple products but my favourite has got to be the I-phone. Sadly the I-phone has become an integral part of my life like my own little P.A. I never imagined I would need such an expensive piece of kit to keep my life running smoothly but unfortunately it has and unfortunately for my pure I envisage a lot more trips to this Apple shop in the future!
There is something quite silly and marvellous that happens to a gadget freak when they approach an Apple store, that funny mix of excitement and anxiety creeps in, what will they have, will it be as good as last time, please be a quite day so i can play with everything till my heart is nice and content.
It took me forever and an age to jump on board the Apple bandwagon, and for years I only ever visited the Apple store to be scathing of the iPods, as they were in no way superior to my iRiver, I still believe this to be the case, but as my iRiver went to technology heaven and had a 20gb capacity I did indeed fall prey to the Apple bite. I used to accompany my friends and very techy cousins in here and sneer at how flimsy everything was and how rubbish it all was, and then something remarkable happened, my cousin was in the middle of a demo, and had to nip out to answer a call, 15 minutes later he came back and I was like a kid in an Apple Mac candy store. Beautiful, slick and powerful. Yum.
Moving further back into the store and then there are all the tasty docking stations, which I really shouldn't be allowed near, as I am a total sucker for purdy sounds, and an even bigger sucker for purdy sounds coming from purdy housing.
I'm off back soon, and I am hoping soon to get my paws on an iPad demo.
Sometimes I do find the staff a little pushy, although this could be crossed wires; three cyan shirts came at me in succession within 30 seconds of each other.
Oh and how to make the whole thing simply divine....espresso machine in the back !!
One thing that I love doing when I have nothing to do, go through electronics. And if electronics come in shinny, white, clear cut, genX, and modern technology packaged within, there's nothing more I'd like better!
The Apple store in Arndale is massive and amazingly laid out, such that anyone would want to take everything there home, whether they even know what it does exactly or not! It is just great!
I love the always updated ipods, i-phones and speakers they have and how you can just walk in and try any product without any difficulty. The staff are highly intelligent, with the know-abouts of anything and eveything! I love spending time in the Apple store!
Now, I know that all Apple products are mega cool and that we all probably own one of their products in some format and would probably like to have even more (iPad, anyone?). But sometimes I am genuinely confused by an actual Apple Store on the high street, and this one in the Arndale Centre is no different.
The reason for this is that for every person in there to actually test out a product they might buy, there's another one or two people in there only because they want to quickly check their Facebook or send a Twitter update.
Aside from this annoyance, the Apple Store really is a little field of dreams, full of awesome products that if you save hard enough you might just be able to own one of these things one day.
Ipod accessories are really expensive here though, and I would definitely recommend getting unofficial ones from elsewhere. The differences in price are monumental, even for headphones.
I am an Apple lover for the longest time, rather I am one of those who argues with people to prove how apple is better than anything else in the market! I have an I-Phone, Macbook and Macbook pro - Yes this is how much I adore the brand!
I walk into the Apple store with my fragile macbook who suddenly fell ill that morning (the 'o' key in the keyboard refused to work and the rest were throwing tantrums). The blue tee-shirt girl was friendly and gave me an appointment with the genius bar after a few hours. I waited and came back just on time to treat my baby (macbook), the genius took my lappy inside and opened the back of it and told me that water had seeped inside and that was causing the problem. I expected him to give that a wipe at-least, it is basic human instinct, when you see something dirty you just give it a wipe. But seems like they don't do ANYTHING without charging (disappointed). After this the 'genius' gives me a quote for the repair (150 pounds) , to which I said I will have a think and get back. Then I tried to turn my lappy and it refused to do so, which means the genius took my mac and screwed it up more than before! I was fuming but the extremely lovely staff said they can't help me without charging even though it was their fault. Bravo.
Verdict : Utterly disappointed!
The Apple store provides other retailers with a much needed lesson in how to sell technology. You won't find pushy salespeople here trying to make you buy something you don't want - instead the staff are friendly, approachable and knowledgeable.
The shop is well designed with a good space devoted to showcasing the latest technology, as well as having an area for the 'Genius Bar' - which is essentially group of highly trained staff that will help you learn more about any Apple product, or troubleshoot problems if you have any difficulties.
It's a very 'hands on' experience, with customers encouraged to touch and play with the products on display.
Prices are very resonable considering the build quality of what's on offer. As with all Apple products, if you're buying new the price is pretty consistent across all online/offline retailers, so you don't need to worry about not getting the best deal in store.
Overall a very pleasant shopping experience that other shops could learn a thing or two from.
This is a fairly new Apple Store, opening in the Arndale's new extension during 2007. The design and layout of the store is pretty similar to their other retail outlets: very bright and modern, with lots of items on display. Towards the front of the store you will find iPods and iPhones, all hooked up with headphones for playing with. Down either side of the store are the computers on display: iMacs, Mac Pros, Apple TVs, Mac Minis, MacBooks and MacBook Pros. Customers are able to play with these too; helpfully all the computers are hooked up to the store's wi-fi connection allowing free internet browsing. Just check over your shoulder every now and again to make sure there's no-one hovering too close over your shoulder looking at what you're doing!
At the back of the store are displays of printers and other peripherals, as well as a selection of popular Mac software. Right at the back you'll find the Genius Bar (where you can take an unhappy Mac or iPod you may have for a bit of TLC), other Mac experts and the tills. Staff also have handheld point-of-sale systems - so if you're paying by card you can avoid the queues by scouting out one of these guys.
I have always found the service at the Apple Store to be quick, friendly and efficient. I have heard very good things about the Mac Geniuses, but luckily have never had cause to lug my iMac all the way into town for help. If I do need to, I'm sure they'll be able to help!
There's something horrible and clandestine about Apple shops with their irritating 'Genius Bar' at the back. It's like walking into a Dystopian future where Scientology has taken over the whole world and opened up little drop-in centres that are all sterile and white.
The meek grins of the staff who all look like they've been sprouted in test-tubes chill me to the marrow, whilst giddy converts all breathlessly titter at the array of gadgets, all on little plinths with tiny spotlights shining on them.
It is a disconcerting place that has that mild threat of someone quietly smugging one off at you whilst you bumble around, head spinning at the prices of the stuff on sale, with their non-threatening curved edges and unyielding interfaces.
It almost makes me long for those carpeted shops where people dive on you as soon as you walk through the door with a desperate look in their eye that says "PLEASE BUY SOMETHING FROM ME! MY PERFORMANCE MEETING IS LATER TODAY AND I HAVEN'T SOLD ENOUGH CRAP! PLEASE!"
The eerie calm of the Apple storeworker is akin to a slow, throbbing tractor beam, gently pulling everyone in like spiders down the plug hole.
I have a feeling that everyone who works at an Apple shop may just be a potential brainwashing cult leader, ready to torch you alive and eat your babies in a future stand-off with the police.
Apple! What have you done to me?! You've made me look like David Icke!
I'M ON TO YOU!
The Apple shop has two branches in Manchester. This one is located in the Arndale shopping centre in the heart of the city centre.
The shop is stylish and modern as you would expect from a company like Apple and it showcases their products in a simple but effective way allowing you to look at, try out and get a hands on feel for each product.
The range of products includes laptops, ipods and accessories like speakers and computer peripherals. The sales assistants are very knowledgeable about the products and willing to help you make a choice about what product is right for you.
So about two years ago my trusty old PC died. It was pretty horrific and long winded and happened mid-dissertation which led to a fair amount of screaming and crying when I realised I had lost EVERYTHING.
Fast forward two years and I have been computer surfing relentlessly - living off scraps of internet and keeping my soul on various data sticks. This was actually working out ok, I got used to checking email where and when, plus the daily Frape and other such invasions, but not having a home for music, films and projects has been grinding me down for a while. After years of burdening and borrowing friend's computers I decided it was probably time to get another computer of my own.
This week I cracked and went into the Apple store. It was expensive.
I went in knowing exactly what I wanted as I've been researching for a while. The staff were great - they could see I'd made my mind up and didn't try to sell me any extras or push me into any insurance policies or anything. I went in on Saturday afternoon and it was RAMMED - but this didn't affect the service I received at all. The guy who served me was relaxed and friendly, clearly knew his stuff and went out of his way to make sure I was all set up when I left. I'm not sure if the staff here get commission, but if they do they are pretty laid back about making a sale.
I'd recommend going early in the morning or late in the evening so that you get more time to fiddle with the gadgets and ask questions, I'd also take advantage of the training sessions they offer and the one-to-one service slots you can book.
This will sound rather silly. When I was a child I used to love Apple computers. My first computer was an Apple, I was always obsessed with updates and upgrades from apple. Oh well, that got my nickname as well: apple. Silly, I know, but there you are.
Anyway, in time, I've started to notice what's wrong with apple. Software problems, hardware problems, too many errors and few incompatibilities with stuff that you sometimes need.
Of course, they will remain the best when it comes to ipods. And design for laptops. I mean Mac Air was awesome. Still is awesome. So tiny and cool. I pods, all the time it feels like we're moving so fast. I still my collection of ipods, and I remember how big the first one was and now shuffle is such a tiny little thing that I can put my music on and carry it literally everywhere. It's so cool.
I become a geek when we start talking about computers and stuff like that, so I need to stop. I love apple. No matter what the problem is, I believe they are the best and I wish everybody will buy apple stuff instead of boring laptops.
A glimpse into an Apple-dominated utopia. The hhorror. The hhhorror. The place was mobbed. Still, I went in with a broken iPod and they replaced it (within warranty) so fair play. Staff were perfectly helpful, but their jolly spirits were a tad unnerving. And I had to queue for 30 minutes. The Apple dream / nightmare engulfs you throughout. Ironic then that I-tuned out by taking advantage of the free in-store Wifi...on my iPhone. iPod exchanged, I meandered through the 12,000 Apple staff in store and did one. Great products, frightening experience. Stay strong, Yelpers.
Sells all the latest apple technology, ipods and macs and everything else Apple has to offer. The best thing about the store is that you can try eveything out and even try out the latest music technology with the mac computers! If youve got half an hour to kill, go and have a go of something!!!
Great customer service. Altough most of the time im not in there to buy anything! Just to stare at all the wonderful gadgets!
This Apple store sells all of their amazing technology you could possibly want. They have all the latest iPods, mac book laptop and lots more including accessories. They have everything set out really well so you don't miss everything. I like how you can also try to products out before you buy them so you can get a good feel of it.
The Apple store is a place to see the latest technology apple has to offer. In the Arndale it is modern and bright and a place to see their phones, computers and other gadgets. The prices are the usual RRP and it is always very busy. If you are a Apple lover and Tech-nut then it is highly recommended. The staff are friendly and is worth a look. Recommended.
Whether or not it is down to the almost non-stop product placement on television shows and movies, or the technical working of the machines themselves I know that I want an Apple Mac. They are far more expensive than regular PCs, but they look much better and allegedly are less prone to breaking. Actually, I'm not that bothered about getting one, I just think I am. There, that settles it it was the product placement wot did it, honest. It's a pretty interesting store to have a look round, plus the staff are very friendly you can tell that Apple is cool because even the geeks who work there have tattoos and have piercings. PC World it ain't.
The second Apple store in Manchester (the other at the Trafford Centre) and very welcome it is too. You're hard pressed to get a good deal on macs with only one or two affiliated franchises saving you a small bob or two.
As you would expect from Apple the design of the store is superb. It completely blows the PC/electrical store competition out of the water - no insistence on taking out useless insurance here - with a sleek and pleasant, and admittedly hypnotic soft sell. You'll want to own most of the items in this store - the current British Apple product designer (Jonathan Ives) is nigh on a genius in his approach to creating gorgeous, and practical items. The iMacs have always caught the eye but of course now iPods rule the MP3 world with others struggling to get a grip. All these fancy products are aligned perfectly with your commercial weak spot a mere cm or two behind your eye sacks. The staff are extremely knowledgeable and helpful, although the 'Genius Bar' is a little ***...saying that, I succumbed to macs a couple of years back and they are indeed fantastic machines - and the said bar was really helpful in fixing the only problem I ever had with the machine (and it was the mouse at fault).
They are pricey but pound for pound (and in my opinion) are a superior product. Perhaps a waste of money if you only intend to browse and play games but if you need it for certain types of work they'll hardly ever let you down.
I popped in this store recently to take a look at the new airbookand once again apple have created a marvelous looking piece of kit.
I'd only hope for apple to build a stand alone store rather than slotted into shopping centres - the stores in New York and Tokyo are stunning.
It is my church. Steve Jobs is my messiah.
Apple stores are ace. Fact.
This one is no exception, all the gizmos are here along with the friendly helpful and knowledgable staff.
Why most customers don't get past the ipod is beyond me. Everyone should own a Mac!
Every time I go into the apple shop I want to buy something. The shop is very customer friendly and the staff are great. I bought a mac last year and the staff were really friendly and helpful and I wasn't pressured into buying anything. I've been really happy with everything I have bought from there and the continuing customer care. They also offer discounts for students I think it's about 15% which can be useful.
This Apple store is very modern and spacious and fresh.
The staff are very helpful and the genius bar is a life saver!
They sell every type of iPod imaginable and all the gadgets to go with them.
The staff are more than happy to let you try everything out, which includes blasting music from the speakers.
I went to the Apple store in Arndale today very frustrated with the issues i am having with my iphone 5. The staff here were fantastic and put my mind at ease. 30 mins later i left with a brand new replacement iphone. I am delighted with the outcome and it was very nice to have such a friendly personal service.
I haven't managed to come across many Apple stores but I always have a quick browse in the ones I do come across. This shop is quite small but you'll find all the latest Macs, Macbooks, ipods, other hand held gadgets and gizmos, speakers, headphones and accessories to suit you apple needs. There are friendly staff who will recommend you products on request. Prices are as high as the quality being sold. Everything looks so slim, chic and it has the whole tyrendy vibe. Technophobes keep out If you're one of those grandads who thinks computers ruin your brain then go home and watch t.v.
fab shop, genius bar and training all in house, lots of products to demo and very helpfl staff.
sorry genius people but the only genius is my son in law who knew of a known fault in the imac 2005 editions and saved me over £1000
if anyone as the intel imac from 2005/06 and it has vertical lines running down it apple will replace and fix this for free even if out of warranty (mine was 5 years out of waranty)
Me: Excuse me, where's the till so i can pay for these replacement headphones having trodden on my own?" Blue-shirted minion-ess: The till? WE are the till, sir! (whips iphoney gadget thing out and does stuff with my card). Then goes and sticks her hand under a table where a receipt printer is totally hidden from public eye. Jobs forbid us mortals should see paper being printed upon! Anyway, short version is I eyed everyone suspiciously, trousered my headphones, made my excuses (tho technically none were needed) and left.
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