I had a great experience here when i was riding through Clapham last week and my pedal came off! They couldn't have been more helpful and they only charged £4 for putting it back on. Very good service.
There are two bike shops quite close to each other in Clapham High Street. The other one is the Evans across the street. I much prefer Apex, as the folks there are friendlier and a lot more experienced.
The main downside of Apex are the prices, which overall seem to be somewhat higher than elsewhere.
Nothing can ruin your day more than it starting to rain while riding your bike... well except if you add a flat tire into that mix. I stopped into Apex cycles to see if they could affordably fix my back tire so that I could be on my trodden way and the staff here were so friendly, efficient and helpful I felt a little bit of sun right there in the Apex cycle shop!
Not only did they fix my tire as quick as could be, they also helped me fix my brakes, for no extra charge, simply because they didn't want me to "have an accident out there". Wow, I'm not used to random people caring about others so it was very nice for a change to experience.
They even helped me figure out why my bike lock was acting so strange (aka sometimes not letting me lock it). A little oil for the lock and a new tire tube, now my lock works great, my breaks are better adjusted then I could do myself and with paying for my new tire tube, I could happily be on my merry way! See I even forgot that it was raining outside!
Sometime kindness can go a long way, I really appreciated their extra help and their reasonable price to fix my tire, they've definitely made me a fan and will be my go to place when I need some bike repairs and accessories!
Fantastic bike shop. Please don't go to Evans Cycles. Apex is run by people who know bikes, and now the importance of great customer service. They sell bikes, repair them, service them, sell accessories, clothes etc. The staff are so knowledgable, and importantly they recognise that different people have different requirements, that they're not all going to be lycra warriors. Compared to Evans, or the internet, their prices might be say £20 more for a bike, but you get that back in customer service over the years as a loyal customer.
Recently I decided I wanted a bike. No I don't want a bike to ride to work; I have no desire to end up under a bus. However, I would like to ride a bike through the park or to the market, something along those lines. So to find a bike I started with Apex Cycles. The staff at Apex is very knowledgeable and I liked that they asked me very specific questions to help me find a bike. After a few discussions about what I would use the bike for I was shown a few items and able to make a decision on what kind of bike I wanted. I left the shop with a good idea of what kind of bike I would like and made sure to drop lots of hints for Santa.
I've been using them for a while now, and always found them helpful and honest. Sometimes I've just popped in for advice, which they were happy to give. If buying new, try a friendly bit of haggling, usually you will get a good deal.
If you are taking your bike in for a service or repair, make sure you deal with the guy with the white beard as he's the best.
I love Apex Cycles, they are so helpful in there. Numerous times have I dropped by to get my tires pumped up or my seat adjusted - they'll do it for you with a smile. The staff are friendly and professional, and I particularly appreciate that they always give you good and honest advice - no bullshit just to try and make you buy things you don't need or go for the more expensive option for no reason. Though I haven't inspected their selection of bikes very carefully, they seem to have a good range of different kinds of bikes, new as well as second-hand. They also stock all kinds of equipment and accessories, anything you'll ever need. You'll sometimes be able to get second-hand parts as well (though I don't think they stock them specifically); they were happy to sell me a second-hand wheel once, as they happened to have one lying around. Their repair service is quick and very reasonable. Normally you have to book a slot beforehand, I think, but they also do repairs on a drop-by basis on Saturdays - so if you get there early you'll get your bike back within hours unless it's complicated. I couldn't say whether bike shops vary hugely, but I have no doubt that Apex beats them all in virtue of their fantastic service alone.
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