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    • Qype User Spoodl…
    • Nottingham
    • 13 friends
    • 19 reviews
    1.0 star rating
    25/8/2010

    I've recently tried to switch my alliance & leicester current account over to the Santander current account that has recently been advertised as paying 5% interest to people who depost £1000+ per month and giving £100 to new customers. They claim that it's easy to do and that they will arrange for all direct debits and standing orders to be switched over. Since agreeing to the switch everything that could have gone wrong has.
    I was told that I could choose the date for thae transfer, which I did but my crditors were trying to draw money from an account which hadn't got money in it. As a result I was given late payment and admin charges. When I went to the bank to complain, the manager was defensive rather than apologetic. I pointed out that 2/3 of peole who had made the switch were unhappy with the service. She replied by saying that it wasn't the case at that branch (Arnold, Nottingham). I responded that the following Saturday when I had spent over an hour in the bank trying to get the money transfered over there were many other people coming in making similar complaints. There were people making complaints at the counter while I was talking to her. When I told her that I was unable to access my account on the internet she said that I should have recieved instructions in the post. this was different information to what I'd been given by the counter assistant who had helped sort things out the previous week. She had said that It would switch over automatically. Furthermore I had recieved nothing in the post about accessing my account on line.
    When I askd her if she could stamp the EMA form for my daughter who has recently opened a student account there she said that she couldn't do this then give it back to me in case I tampered with it. I gave her the envelope with the EMA application in & asked her if I could trust her to post it for me. She became quite hoity saying she was the stand in manager & of course she could be trusted to do that. I reminded her of my recent experience with A&L and said it was hardly surprising that I was apprehensive. I need to phone up the people dealing with my daughter EMA because I'm not confident about the application getting there.
    I recieved information today on accessing my account on line.
    It seems thet I have to register on line before being sent personal ID, passcode & ebanking registration number. I haven't been able to view my account for 3 weeks & probably wont be able to for another week at
    least.
    If you're tempted by the incentives that A&L are offering, think again. It's really not worth it for all the hassle and time wasting involved.

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