After negative experiences with two other car services, both of which use owner-operators, we asked our London landlord for a recommendation. The answer was Addison Lee, which is a large outfit employing company cars and drivers.
As travelers, we liked it that Addison Lee cars are marked, that drivers have AddLee IDs, that we get an email confirming the booking, then a text message when the car is dispatched including the make and model of the car, its registration number, and the driver's cell number. We get another text when the driver arrives.
Next time we're in London, we'll open an AddLee account, which will get us reduced fares, but this time we simply registered with the company and paid cash. Booking a car was easy using their smartphone app which is technically clever, user friendly, and gives the fare when you're finished booking. The fare was the fare was the fare. No nonsense. The fares we paid were comparable to fares quoted by independents we polled on the street or in taxi queues.
The cars we got were all late model Ford Galaxies, clean, comfortable and smooth-riding. The drivers were professional, courteous and helpful. They arrived a few minutes early and got us to our destinations quickly and safely.
We think AddLee should be the first choice for travelers who want a safe, no tricks, reliable car service.
UPDATE on June 27, 2014. I received a short e-mail and refund from Addison Lee. It was pretty much a "canned response". I give them the 4 stars for performing good service and doing the right thing. They don't get the 5er because it was a form letter type response and took 10 days. But their app was great and there service overall was good...I started out as a believer! Loved the app and found the fixed price option to be extremely helpful with the traffic in London. I became soured by Addison Lee when a large, unannounced "waiting fee" showed up in my in-box 2 days after our last ride. I have sent two e-mails registering a complaint and neither has been answered. My greatest frustration was not in the fee or even in the amount, but that it was completely unwarranted. We waited for the damn driver, not vice versa. When we called him, he finally, said you need to walk an extra block to come meet me due to traffic. Poor service and poor follow-up. That's really too bad, because I thought the app was brilliant. As an aside, we used Uber on our next trip and also in Paris and found it to be excellent.
The service they provide is good but what's with the insane price rises?
A journey I've taken a number of times was £12 a couple of years ago and it's now £20. You can get a black cab for £12 and Keen Group charge even less.
If money was no object then I'd use Add Lee.
But it is.
So I don't.
Have been using them for a few years now and their service is really top notch. Driver is always on time and app works perfectly. You can really rely on them. Prices are definetly reasonable and makes it worth it when crossing london. Its also nice to know that its a fixed fee and the driver isnt going to take you on a ride.
Cars are clean and drivers presentable and generally don't talk too much.
Hmmm, I'm of very mixed frame of mind when reviewing this company. I've used them for corporate transport purposes in the past, and they were a good, friendly, efficient car service (especially when on account and you didn't have to think about the price).
Now that they seem to be encroaching on the minicab/black-cab market, I have some thoughts:
- I'm glad there's an alternative to black cabs, because I've found in my last few rides that the price is lower, with no upfront fee. And they quote you a price on the phone, so you'll know ahead of time what you'll pay, instead of worrying as you watch the meter click. (Also, you don't need to question the route the driver is taking, and whether he might be running up the fare).
-Unlike some mini cab companies, they aren't regionally focused, they'll pick up and take you anywhere.
- Apparently people have had good luck booking through the phone app. I haven't tried this, nor have I pre-paid. I've always chosen the cash option when calling in. (I feel this will give me the option of cancelling if they get lost or don't show up within a reasonable time. And I won't be charged a retroactive wait fee on my card, as others have experienced).
-I personally don't care too much about their driving style - once I'm in the vehicle, I'm thinking "just get me there." It's a big-city, I expect a little chaos.
- I don't think it will last. The last two times the drivers had an attitude. The first time the driver was a bit late, so I called him, and he was somewhat indignant, implying that I was hounding him. He showed up about 10-15 minutes late, and we didn't speak at all on the way. The second time I was on crutches, so I was a bit slow in getting downstairs to the car, although I told the dispatcher ahead of time, as well as the driver when he informed me that he'd arrived (early). That driver didn't help with the car door, wouldn't look at me at all, even, as I struggled to get in ;-). I glean perhaps in going after new business the drivers aren't all on board. Just a hunch. Take advantage while you can!
A lottery as to the experience that you will receive. I have had as many good experiences with Addison Lee as I have had bad experiences.
Many times, I have had a great experience of having a polite, almost chauffeur-like driver arrive early to collect me, and has waited patiently outside, and taken me courteously to my destination. Many times, I have felt like I got a great deal in comparison to having a black cab for the same journey.
However, just as many times, I have had bad experiences, with overpriced bills, drivers with a poor grasp of English getting lost even though they have been relying on their satellite navigation, and then being rude and driving erratically. My last journey cost £22 for a 15 minute trip.
Do your homework, and make sure you know how much a black cab journey will cost, with a driver who has trained on London streets for many many years before he was allowed his license versus the lottery that you play with an Addison Lee cab driver.
It really does depend on the journey, but I do believe the Addison Lee has a minimum journey price so many times you can be much better off financially with a black cab, not least the convenience of just being able to hail it on the street.
Be careful of stealth charges being added to your bill if you are an account payer. This is a difficult decision for me, regarding how many stars to give this company. I truly have had five star service from them for a very reasonable price. However just as many times, I have had one star service that has left me questioning whether I ever want to use them again.
Use at your own risk and decide whether they fit into your life.
I actually witnessed an Addison Lee driver purposefully bump a cyclist who was minding his own business, waiting for the light to change. The driver incorrectly thought if he wasn't at the front of the queue that the light wouldn't change and therefore thought he could just bully the cyclist out of the way. The driver got out of his car aggressively. Much yelling ensued*. It was abhorrent.
Addison Lee drivers are some of the worst I encounter on London streets. Rude, inconsiderate, slightly unhinged, intolerant of other road users and - above all - dangerous.
*This was partially my fault, since I called him a fucking cuntbag.
Addison Lee? More like Addison Fee!
I travel around London A LOT and sometime I have to lug big boxes and bags of stuff, so I need the help of a friendly taxi service. Friendly they may be, but fair is rather questionable when it comes to fares.
On more than one occasion, I have had extra waiting time added to my credit card. Which I would have no problem with... if there had actually been extra waiting time, and not some fictitious, parallel universe made up time that never occurred.
It makes me wonder just how many other people they doing it to - imagining additional times that just never existed. Well actually that's not strictly true. One of the incidents in question, I had to move about 6 boxes from inside Olympia all the way out past the car pack, onto the street where the driver sat waiting. All by myself note and this did take some time, time that I was charged for! What the heck? Am I suppose to magic them into the van? And they have the audacity to tell me I can't speak to anybody, but that I have to waste my time, email my query. I should charge them for my time!
There are three things I want to leave you with.
1) If you pay by card, make sure you check your statements.
2) If necessary make them do a full investigation.
3) Tell them you're writing it on here!
Oh how the mighty have fallen.
This is the first time I've bumped a business from a 5 star to a 1 star and I'm not doing it lightly. I've had a spate of really bad service from them which has prompted this review and I won't be using them again.
Firstly - 'wait charges'. They add these onto your bill without any warning so if you're paying by card for Gawd sake check your statement thoroughly for these not-so-little add ons. At one point they charged JB a wait fee when the box was delivered to my house and I personally walked out to the car to collect it from the boot. There was no wait whatsoever only JB wasn't there to witness that so they stuck on a fee. FAIL!
Second - the aggressive drivers. I've had a driver not give way on a single-lane road to an oncoming car and instead of reverse, as he should have done, he drove up the pavement. I've had a driver actually shout and swear at other drivers - when it was HIS fault - repeatedly during one journey (always apologising afterwards but then picking another fight within minutes). It was the most frightening and intimidating journey ever. The same driver ignored me when I told him to take a left, got annoyed with me and spun a u-turn into oncoming traffic on a really busy road and then had the cheek to tell the driver who beeped him to f-off. Seriously. FAIL!
Lastly - get some frickin' drivers who KNOW LONDON! Half of them are relying far too heavily on sat navs for the simplest of journeys - I don't expect you to know every road in London but I do expect a basic knowledge from someone who is paid to drive them every day. And please hire some drivers who understand the rules of the road - throwing a u-turn on a busy road into fast oncoming traffic is not ok. Swearing at other drivers is not ok. FAIL! FAIL! FAIL!
Addison Lee - SORT. IT. OUT!
Let's face it, there are few things more enjoyable than waking up at 4:45am, packing and waiting for a ride to the airport. I think it measures right up there with being doused with ice cold water in the dead of winter or perhaps having your fingernails ripped off one by one. Can you tell I'm not a morning person?
Anyhoo, as rough as this ritual is, thanks to the drivers and the convenience and ease of the Addison Lee experience, I arrived at the airport on time and in a good mood. That is amazing considering it was 6am. The driver was super friendly and tried to make conversation even though I was sick, tired and blowing my nose the whole way. (Hot, huh?)
It was super simple to reserve the car the night before and they even text you when the car is on its way and then text you again when they are downstairs which I thought was rather nice considering the early hour and my hopes of not waking up my flat mate with a loud phone ring.
I will definitely be using Addison Lee again for any scheduled journey. Good stuff!
When getting into a dodgy minivan seems a safer bet than a much vaunted "registered" mini-cab, you know something is wrong...oh so very wrong.
My first (and most definitely last) experience with this hellhole of a cab company was when we booked one to ferry me, my housemate, and a couple of boxes across Tower Bridge. I literally mean across the bridge as we lived on Bermondsey Square and our destination was next to Tower Gateway. Price? £15.
Okay, so maybe that's a fee for the boxes or perhaps traffic is bad. It seems steep but if you don't have anything to compare it to, how can you tell? Well, if you do the exact same trip in reverse in a Black Cab, you'd expect to have to pay more, yes? We flagged one down for the return tip and the fare was an astounding £8. WTF Addison Lee? How can you justify being almost twice the cost of a Black Cab?
My second run-in (and I mean that literally) was when I was cycling up a hill and an Addison Lee van decide to overtake another car on the left side where I was. The sideview mirror of said van sent me spinning into the grass, luckily unhurt, but slightly in shock. And from reading the reviews, it seems I'm not the only one who has had a close call. Epic fail Addison Lee.
Oh and finally, tell your CEO to get his facts straight. There is no road tax anymore...it's an emissions tax. Which cycles are charged since they have ZERO EMISSIONS. I understand it may be a foreign concept to a man who claims he'd never get on a bike but surely that's common sense?
Now, I am a lover, not a hater but Addison Lee makes my blood boil. Their drivers appear to believe that they are above the law, paying little or no regard to pedestrians, cyclists and other road users in their desperate attempt to get to their next job on time. Indicating, stopping at zebra crossings and driving with common courtesy are all irrelevant to the Addison Lee driver. It is not as if they are cheap - far from it - in my experience almost every other minicab will do the same journey for less.
Consequently their ongoing popularity mystifies me. I can only assume that if you advertise enough (their Ford MPVs are everywhere) the people will come. However, for me, the sooner Addison Lee disappears the better. Hopefully this review is a step in that direction.
An Addison Lee driver once hit me at a cross walk, and sped off.
"Travel light, live light, spread the light, be the light."
- Yogi Bhajan
I now define "light" as being able to move the entirety of your possessions in one or two trips via Addison Lee minicab. This weekend I moved from Kensington to Clerkenwell in two trips but looking back, I think I could've done it in one.
Addison Lee is right on, let me count the ways:
- They've got my information stored in their system so I simply recite my mobile and they know me.
- You can prepay your journey so there are no surprises when you arrive at your destination.
- They arrive earlier than they say they will. They quote you seven minutes, they arrive in three.
- When the driver arrives, you get a text.
- The drivers are always professional and nice.
Last night, I somehow got locked INSIDE my flat (you have to live in the UK to understand how such a thing could occur) and I hollered to the driver. Nice guy that he was, he caught the keys I tossed him from the window and came and unlocked my front door so I could escape.
I think that pretty much sums up why Addison Lee is my transporter of choice!
"This is the one number any girl moving to London needs" So intoned my sister when I moved back from the relatively safe-haven country village of Bristol (hahaha) back to London when I finished university.
Well, I must admit Addison Lee has got me out a quite a few tight spots at 5am in the morning in the well, less so reputable parts of London when I couldn't get a taxi anywhere and it is always reassuring that they make sure you get back into the house before they leave.
In the old days they sucked a bit coz they didn't do advanced cash booking; but now that they do, I'll probably use them more at night just for the sake of not waiting. (ps. they cost £1.30 more than liberty from old street to my house and I am pretty sure they will go on the westway, so I'd say that £1.30 well spent, as much as I LOVE Rainbow cabs)
Yes, they are more expensive than other mini cabs, but their cars are always clean and looks like they won't break down mid journey, drivers courteous (and pretty sure they won't rape you) and the whole texting they are here thing is super duper useful.
Now, if only they didn't try to charge me £90 to go from green park to heathrow on boxing day, I'll probably give them a 5*. And yes, the tube only cost me like £4 quid in the end.
So in conclusion, Yes. Addison Lee's number is probably the most useful thing a single girl in London should have on her phone. If they only will do an iphone app as well and life will be just swell.
You know the saying 'you get what you pay for'?
I think it was coined after an experience with Addison Lee.
They're prompt. They're professional. And furthermore, any car service that is savvy enough to have a mobile landing page that is simply devised of two large links - one to their phone number and another to 'book online', is truly as good as it gets.
Imagine you're in London during a tube strike. The buses are jammed and the taxi queue at Paddington is 1200 strong and growing. How ever will you get across town? In comes Addison Lee to the rescue!
The driver was prompt and polite. He got me quickly across central London while circumnavigating the chaos and ridiculous traffic caused by the tube strike.
What I like most about Addison Lee is that they send you a text msg when they are en route with an estimate of their arrival time and then follow-up with another text when they arrive.
Highly recommend this mini-cab service!
After another successful holiday season of running about with Addison Lee's assistance, I just had to weigh in. Always courteous and on time, this taxi and courier service has yet to fail me.
And, though I'm not sure they do it anymore, their in-car magazine, AddLee, is one of the free best publications available in Central London. Great content and surprisingly good writing.
Addison Lee is my default taxi (mini cab) service to think of when I decide to take one (and have the mind to make a booking). I booked them through phone and website for so many times and I found their booking system very reliable. However, I did not find their iphone app very useful yet.
Their cars are big and clean and they have very decent and relaxed drivers too. Well, I'm saying that because I usually order big cars that can fit my whole tribe :D and the drivers are flexible and they never complain about anything you suggest (you know what I mean)
The only things you need to consider here is, for short trips, and late night rides you might find the black cab cheaper than Addison Lee. but remember that A.L will come right in front of your door while you need to wait for a while to get the black cab. Another thing, during public transport strikes, you need to book your car days before the strike. Otherwise there is no chance to get a car.
I agree with the previous reviewer.
I used to be a very regular customer, but have in the last year phased them out almost completely. They give priority to business customers regardless if the business account is large or small, and treat regular account holders poorly. Cash customers are considered a burden by drivers (they have to pay in more to AL) so don't even bother.
I have probably called them a few hundred times to my flat in the last few years, and recently, they can never find the address (despite it being in central London and off a busy road).
Extremely late at times with zero apologies -- my last (and possibly final) experience with them was about 45 minutes worth of lies from the driver. The driver is supposed to send off a message to the dispatcher when he arrives at the door so the customer receives an email/sms. I received the SMS, went outside, and alas, no driver. I waited and waited, called and called, and he just kept bullshitting me. Anyhow, I obviously took a taxi after waiting for more than half an hour and didn't make my usual cancellation call. This lying scoundrel had the audacity to blame it on me, like he was waiting outside the whole time (despite us having had about 4 conversations on the phone where he promised he was 4 streets away or whatever).
According to a Caucasian driver I spoke with they business is racist and favours white drivers over non-whites. After hearing this I was hesitant to use them again, but I couldn't just go by what one person said -- I confirmed it with another non-white driver who felt management preferred the whiteys.
On a plus note, they do have clean cars and most of the drivers are very nice. It's not their fault management are inept.
I feel like Addison Lee are old, reliable friends of mine. I've used them for everything imaginable, from rides to and from work to chauffeur driven cars for parties, oh and for a few drunken night time rides home in between.
They are super efficient, txting you when they're on the way and again when they're waiting outside your house. I've never had to wait longer than 15 minutes for a car and I've often kept them waiting after work, which of course does cost, but they've never, ever complained. The cars are all super polished and clean inside whilst the drivers are friendly and helpful (I once moved house and loaded up a pile of junk into one of their estate cars with the help of Barry) and most importantly they know exactly how to do a great job, which for me often means knowing when to cut the small talk and let me snooze in the back. Plus they're much cheaper than black cabs whose meter will often run you up an extortionate bill for a much shoddier service.
AL are so fantastic that I wont use anyone else. These guys should be on speed dial in your phone too.
Addison Lee is the most reliable courier and taxi service in London. They run an exceptionally professional service and all their vehicles are smart and clean. They run a text system notifying you when your driver is outside. The drivers have an excellent knowledge of London which makes the journey quicker.
Due to them being such a good service, on the weekends in peak times, it can be very difficult to get a car. If you feel uncomfortable in any way taking a street cab, wait because Addison Lee is the safest way to get home.
We had a horrible experience with Camden Lock Cars and when we needed a car to help with our move, we called Addison Lee. The service they provide, the operator, and the driver were ALL nothing but professional and courteous. The driver was helpful with our bags as well.
I cannot recommend them enough!
This is not only a highly reliable minicab service in London, it is also the leading one. The drivers are evidently all very well trained and the need for consistently good customer service is evident.
If you need a car as soon as possible, one can be sent within 15 minutes, and a text will be sent to your phone to tell you that they are on their way, or waiting downstairs. If you're going a fare distance, it actually works out cheaper than taking the usual black cab which is on the meter.
In addition to the gratifyingly reliable service, you do feel very safe.
I am so happy that we have Addison Lee in Central London. It amazes me that we don't have more well run and trust worthy cab services. In fact it alarms me. How exactly are people meant to get home when the buses all go in the opposite direction from your house and the tube is having its nightly snooze?
I confess, I have occasionally got into an unlicensed mini cab. It has never been on my own, usually with groups of guys, but it is still a terribly bad idea. If I were travelling by myself, I wouldn't hesitate - I'm calling Addison Lee.
Don't get all drunk on them, as in be having such a great time in the club that you keep on texting them 'I will be another 5 minutes!' And fair play, if you are lucky enough to get Addison Lee to come and pick you up, don't keep them waiting. They will always text you to let you know what car is coming, and the driver, and how far away they are from you. If you don't get that then you don't have Addison Lee on the phone.
Gone are the days of getting into a dodgy cab and hoping for the best at the end of a great night! Since I discovered Addison Lee a few years ago I could NEVER go back to dodgy drivers (in probably non insured cars) who never seem to know where they're going!
Oh the joy of finding Addison Lee- no more waiting outside my front door wondering when the mini cab will arrive ............only to be told that the car has come and gone! Addison Lee will text you the details of the car so there's no danger of getting into the wrong car. I have always found the drivers to be very professional and friendly.
These guys have always been absolutely excellent whenever I've used them. Never once late, always polite and courteous and very reasonably priced. I love the text message updates I get when the driver is on his/her way so I know how much more Simpsons I can watch. The free newspaper on the seat when you get in is a nice touch.
The fact that one can book online seals the 5th star on this review.
Best cab company I've ever used. There's just something very lovely about their service. You know who's picking you up. You know when they're arriving. The cars are nice. You feel safe. If I'm anywhere near a local cab company, I'll use them, but otherwise they make everything easy. I like the text message they send you to tell you when you car is on its way - you don't have to stand outside in the freezing cold for twenty minutes. Yes, they are slightly more expensive, but it's worth paying an extra couple of quid to get to where you need to be and be safe.
I was travelling home after my birthday in a silly pair of sandals last month. It's was pouring with rain but I had to jump out and get some cash. The cab driver made sure he took me to a supermarket so he could drop me off outside the canopy bit - he didn't want me to get me feet wet.
Yay Addy Lee!
Addison lee provides a much more cost effective, professional and personal than any other London black cabs can offer.
You can either book online and instantly get a quote or call them, then you are updated by texts when you driver is on his way and when they have arrived. The cars are always clean and looking brand new and there is always a newspaper for you to read. The drivers themselves are always polite and chatty which is a bonus. A main advantage is that they are far cheaper than black cabs except Ive found there roughly the same on airport/rail jobs.
Nevertheless, Choose Addison lee for a friendly, professional and clean! cab in the future.
Also if you have the cash they offer Chauffeur driven services for an extra £10 or so.
This used to be the best cab courier firm in London by far, expensive but worth it.
Now is it just a good mini cab firm and a courier firm that leaves you wishing you went elsewhere.
Basically for the cabs they now have this automated service that schedules the cabs, rather than their old controllers that they sackedd.
Teh computer tells the cab about the job 20 mins before the job, so as the cab is normally nearby you get them outside your door 18 minutes before they were meant to arrive. As they only get paid for the fares you give them you feel quite pushed to try and get you to come out 15 minutes before you actually booked the cab.
Also, once the cab turns up you get a text message, if you have not come out after 2 mins you get a second one. After 5 mins the head office controller calls you. this is all with the mini cab driver sitting 10 metres outside your door. They cannot be bothered to get out of the cab and ring the door because they lazily do this automated system. As you are not looking at your phone as you are getting ready for a cab or if there is a delay in your phone receiving the text then you are made to feel like an idiot.
Finally, the motorbikes can be late quite often as they get lost, by this I mean 20 minutes late which is not great for a bike as you order them to get the job done quickly.
Also they often lie, once a bike left me at 2pm to deliver a package to an office. I told him that it needed to be there by 4pm and he agreed. Then I get a call saying the office is not answering, of course it is not answering as it is 6:30pm !
They want me to pay to bring the pakage back and then to deliver them again. I am not around to receive it so they say they will keep them overnight. by the way these are very confidential documents and the bike rider has already proven himself a liar.
Then to really polish things off, despite being a regular customer for the last 7 years, they say I must pay the bill for going there, coming back as they delivered it late and then going again. Then as I said I would only pay for it to go there, which anyway had cost me time and money because they had been so rubbish.
Of course you do not deliver to an office after 6pm when anyway you agree it will be there at 4pm.
So they send me to a debt collection company !
I have cancelled my account and am very happily using another firm.
their cabs are still okay and I am happy to use them despite their downsides, but the bikes are buyer beware.
A shame as they used to be the best of the best
Addison Lee is that taxi firm that Londoners fall in love with and have conversations with each other about how much they adore them.
You feel like you're in great hands.
And if you've got to get your grandma from Brixton to King's Cross and she doesn't normally leave her little village in Devon, then the calm of Addison Lee is your only option.
I got good service when I used Addison Lee to move house. After just a day's notice, they sent over a van, which was more than big enough to store everything I needed. And surprisingly, the driver helped us carry our things as well, which was a big plus. All this was for a reasonable price, about 30-40 pounds I recall.
As they all use GPS systems, it was a quick ride to my/our new place, where again, he helped us unload the things and carry them to the door. Carrying stuff up the stairs is a paid-for service, so it wasn't surprising that he didn't help us carry it up.
Overall, I'd definitely recommend anyone looking for a van/minicab to call them up.
I don't understand all the negative reviews?!?
It is the only car company that I would ever think of using. The prices are confirmed beforehand, so it doesn't matter if there is traffic (unlike black cabs where the meter keeps going even if the car is stationary) and the cars are always clean and executive looking (unlike local minicabs). I have only given it 4 out of 5 because their prices are fixed at something like £13 (this figure could be wrong but it's def over £10) so I think you're over-charged if you take very short journeys, in which case I would opt for a black cab!
You people are nuts if you think they are a good service. They charge outrageous prices for service that is barely better than a random street-corner minicab outfit.
Clean, yes. On time, yes. Just way too damn expensive. They charge as much as a black cab, but can't use the bus lanes, so will move more slowly in traffic.
I am torn about what to write. 100 percent of the time, the car is waiting for me when I want it, and you can't beat knowing the price ahead of time. Yet my sensitive nose is having serious problems with the cologne and/or B.O. 50 percent of the drivers. Tonight my driver, as usual, was very polite and efficient, but I had to hang my head out the window.
Expensive but incredibly convenient and professional.
Addison Lee is so rad. I've used them more times than I could count, and never have they disappointed. So much safer and reliable than other mini-cabs, I really would never use another company. The drivers are always lovely (and always suited-up which is a nice touch), fares are affordable and the text-message alerts are fab. I've moved house with them numerous times (just bags, no furniture!) and they have never complained and always help me run up and down stairs carrying bags for me! Love Addison Lee!
I love Add Lee too! But please don't use them because it's hard enough getting a car during those busy, rainy times.
Price-wise, they do usually work out cheaper than a black cab but it sometimes depends as they price according to postcodes or zones or something like that (?) - so just be sure you get the your estimate first. And the new-ish text system is fantastic! The text includes the driver's mobile number which helps avoid the situation where the driver can't be found/can't find you, so you have to call the main office with your details and be put on hold while they try to reach the driver and you're standing there with your bags and already running LATE.... I get stressed just thinking about it.
Probably the best taxi company in London period. I use the iPhone app which makes bookings very seamless. They send you text alerts too to confirm booking and let you know when car has arrived. The drivers I have had have been cheerful and easy going. Cars are clean. Slightly dearer but service is worth it.
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