I brought car from A1 Carriages smaller location across the road from the large branch, and have to say I was very impressed with the level of service I had, I was left alone to browse at my own leisure without any hassle from the sales staff (this for me is something I wish other places I vsited would have done!)
I felt I was being told the truth about what could, and more importantly could not be done to the car I was looking at buying.
Time will tell if I am right about my feelings, but after two months I can say I am happy with my purchase.
My visit to A1 Crayford confirmed my preconceptions about private used car businesses rude, unprofessional, dishonest and overpriced.
Upon entering their car lot, stepping over the hosepipe being used by a man to wash the cars, I walked past another man wearing an ill fitting suit and smoking, thinking he was a customer. After unsuccessfully finding a salesperson I went to the office and was asked what I wanted by the man in the suit.
I explained I'd phoned them earlier in the week and was told to bring my car to them for a part exchange valuation as they couldn't give me a price without seeing the car. The man was uninterested, and told me to have a look around the yard to find a suitable car.
After looking at the outsides of the locked, dirty vehicles on offer, I went back to the office to ask about a valuation of my car. Rather than being invited to sit down, I was made to stand outside the office door and answer questions about my car to two men standing inside with their arms folded.
After what felt like an interrogation, and having no one actually look at the car, I was offered a price less than Webuyanycar.com for a dirty, overpriced replacement. and promptly left.
After that I went to a Ford main dealer and received the proper service I would expect.
We purchased a family car and also our daughters first car from A1 2 months ago and they really live up to their name! A1 customer service and A1 cars!! both cars were fully valeted and ready for us drive away at the stated time. Our daughters car that was under £4000 was given the same amount of care as the car we had spent 3 times as much on. We purchased an extended warranty (which i would recommend for piece of mind) our daughters car appeared to have a problem with the power steering. We contacted A1 and the car was booked in for the following day and a courtesy car was provided. After 3 days we picked the car up and it was like new. A full valet and the repair was done at no cost to us. The service really was A1. We will definately be purchasing further cars from A1!!!!
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